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Post by rubina9898 on Jan 4, 2024 5:42:18 GMT
Circumstances. As soon as you realize that the customer may be at risk of being dissatisfied anticipate and act quickly. For example if you made sales without stock there is an expected delay in delivery or a certain item is no longer produced inform the customer immediately and offer alternative solutions. It is important to keep the customer close to the brand and meet their expectations. Avoid too many automatic responses as online customers like to be treated like a person. If they have doubts ask questions present problems and receive answers from automatic software Phone Number List chatbot without any alternative contact the customer will have a bad experience in their purchasing journey generating dissatisfaction. Always have a human avenue available for dialogue. Don't hide negative feedback as the customer distrusts or gives less credibility to what is always good. There's no harm in highlighting successes and positive reviews but practice transparency and don't hide less positive reviews. So take charge of your entire business with positive and negative feedback. Treat them equally. Promote positive feedback and encourage your satisfied customers to leave an opinion criticism naturally and without imposition. A customer is more likely to leave dissatisfaction feedback than to communicate something that impressed them positively.
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